Return/Refund Policy
Customer satisfaction is our number one priority. If you are not satisfied with your purchase please contact us at 1-613 853 5161 or by email at natures-window@rogers.com. We will be pleased to make things right.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We can not accept returns for gift cards, or used or worn clothing & merchandise unless the product is found defective. We also reserve the right to deduct shipping costs from refunds for refused merchandise.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Please mail all returns to 1430 Heritage Court, Cumberland, Ontario, Canada, K4C 1E1
Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds (if applicable): If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@natures-window.com.